Limousine bookings at Universe Limo & Party Bus Service requires a security hold on credit card or deposit under your name and will be released upon full payment is received.
If you cancel your booking, you will lose your deposit. Subject to the date of cancellation, you may be subject to a minimum cancellation charge. 30% security is required upon booking and cancellation charges applies at 30% as soon as a reservation is made. The balance of the payment due shall be paid directly to the Operator. The Operator retains the right to terminate the agreement if payment is not made upon demand or if the Operator reasonably considers that it is unlikely that the balance will be paid.
You are entitled to amend your booking up to seven days before the date of hire. Such amendments may incur a cost and we shall notify you of any such cost at the time you make the amendment. Such costs are incurred due to the fact that all amendments will require the completion of new documents and confirmation slips accordingly. The Operator retains the right to charge you additional costs for the delay, disruption or cancellation. If paid in cash, please make sure you have an electronic receipt with this after the service is completed by contacting our office via email, there must be proof of payment on the day when you paid of any extra charges, this has to be verified with the office before you pay any extra charges.
Our vehicles are not to be loaded beyond its permitted seating capacity. If your designated vehicle is unavailable or unfit for purpose, we and/or the Operator will endeavor to obtain and replace your vehicle with an equivalent or better model. In such case, we are unable to guarantee any specifications including, but not limited to, vehicle colour, interior features, decor or style of the vehicle. Traffic is not on our side and we are not responsible for any delays due to congestion or termination in the winter caused by unsafe road conditions. We are not responsible for any articles left behind in any of our limousine. Neither we nor our operator shall be liable for any subsequently incurred traveling or re-patronization costs. You, nor any person in your party, shall smoke inside the vehicle. Drug use is also prohibited.
The customer is liable for fines by the M.T.O / O.P.P. incurred by such action and client is fully responsible for breaking the law. You agree that neither you, nor any person in your party will cause any damage to the vehicle. In the event that you or anyone of your party cause damage to the vehicle, howsoever caused, any and all repair costs shall be your responsibility. We reserve the right to terminate any agreement, at any time, if we consider that the purpose of the hire or the payment made or balance due, comes from or relates to a dishonest or illegal activity.
The payment of your deposit confirms that you agree and accept these terms and conditions and agree to be bound by them accordingly. We cannot confirm your booking until your deposit is paid and received by us.